Contact Us
Got a question about one of our sweepstakes casino reviews, spotted something that's changed, or just want to flag a new platform we should look at? We'd like to hear from you. This page covers the ways to reach us and what we can (and can't) help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and aim to reply within a couple of business days, though it can take longer during busy periods.
When you write in, it helps to include:
- The name of the sweepstakes casino your message relates to, if applicable
- What you noticed — for example, an offer that's changed, a state restriction that's out of date, or a broken link
- Any screenshots or dates that back up what you're describing
What we can help with
Our team can respond to questions about how we assess and rank the platforms listed on Sweeps Sites, corrections to details like welcome offers or eligible states, and general feedback on our content. We're also glad to hear suggestions for sweepstakes or social casinos you think deserve a closer look.
What we can't help with
We're an independent comparison site, not a sweepstakes casino operator, so there are some things that fall outside what we can do. If your message relates to any of the following, you'll get a faster answer by contacting the operator directly:
- Account access, login issues, or password resets on a specific casino site
- Redemption requests, verification (KYC) delays, or withdrawal status
- Billing disputes, refunds, or purchases of Gold Coin packages
- Deleting or closing an account with a particular operator
Each sweepstakes casino has its own support channels — usually listed in their help centre or account settings — and they're best placed to sort out anything tied to your individual account.
Questions about how sweepstakes casinos work
If you're new to this model and unsure how Gold Coins and Sweepstakes Coins differ, how prize redemption works, or whether a platform operates in your state, our team can point you toward general guidance, but we don't provide legal advice. Availability changes by state and by operator, so always check the terms of the specific site you're considering before signing up. For background on how promotions, eligibility and play limits typically work, our Responsible Gambling page is a useful starting point, and our Terms and Conditions page explains how we review and present offers on this site.
Feedback that shapes our reviews
Reader feedback genuinely feeds into how we cover the sites on Sweeps Sites. If a welcome bonus has changed, a state has been added or dropped from an operator's eligibility list, or a redemption threshold no longer matches what we've published, let us know — we check and update our pages as new information comes in. You can also learn more about how we approach this work on our About Us page.
Before you write in
A few quick checks can save time on both sides:
- If your question is about a specific offer, note the date you saw it — terms can change quickly
- If it's about eligibility, mention your state, since availability varies across the US
- If it's a technical issue with an account, check the operator's own support page first
We're not able to guarantee a specific response time or outcome, but every message is read, and we appreciate readers who take the time to flag inaccuracies or share their experience.